At Lingerie And Swimwear Store, we want your shopping experience to be as seamless and comfortable as our intimate apparel. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  1. Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  2. Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Customers: Please note that customs duties and taxes are the responsibility of the recipient. We recommend checking with your local customs office for potential fees before ordering.

Returns & Exchanges

We stand behind the quality of our lingerie and swimwear. If you’re not completely satisfied with your purchase, we offer a simple return and exchange process.

Return Policy Details

  • Returns and exchanges must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging is required
  • Proof of purchase (order number) must be provided

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following intimate items unless they arrive damaged or defective:

  • Bikinis (both regular and full-back panty styles)
  • Panties (including boyshorts and bra-panty sets)
  • Bodystockings and bodysuits
  • Bustiers and corsets

How to Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days by emailing [email protected] with your request
  2. Complete our Return/Exchange Request Form (template provided below)
  3. Wait for approval – We’ll respond within 2 business days with return instructions
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our address using a trackable shipping method

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Yandy Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

[Product Name], [Size], [Color] – [Reason for return/exchange] [Repeat for additional items]

For exchanges: I would like to exchange for [Product Name], [Size], [Color].

Preferred resolution: [Refund to original payment method/Store credit/Exchange]

Please let me know if you need any additional information.

Best regards,

[Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable, except in cases of our error
  • For exchanges, we’ll ship your new item once we process your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns: All customs duties and taxes for returns are the customer’s responsibility. We cannot refund original shipping costs for international orders. Please clearly mark the package as “Returned Goods” to avoid additional customs charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at:

We aim to respond to all inquiries within 2 business days.

Thank you for shopping with Yandy Swimwear & Lingerie – where your satisfaction is as important as your confidence.