At Yandy Swimwear & Lingerie, we want you to feel completely confident in your intimate apparel purchases. If you’re not satisfied with your order, we offer a straightforward returns and exchanges process to ensure your shopping experience remains as comfortable as our lingerie.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number is required

Non-Returnable Items

For hygiene reasons, the following intimate items cannot be returned or exchanged:

  • Bikinis (both regular and full-back panty styles)
  • Panties (including boyshorts and bra-panty sets)
  • Bodystockings and bodysuits
  • Bustiers and corsets

We make exceptions only if these items arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our address (provided in approval email) using a trackable shipping method

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Yandy Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

  • [Product Name], [Size], [Color] – [Reason for return/exchange]
  • [Repeat for additional items]

For exchanges: I would like to exchange for [Product Name], [Size], [Color].

Preferred resolution: [Refund to original payment method/Store credit/Exchange]

Please let me know if you need any additional information.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of our error
  • For exchanges, we’ll ship your new item once we process your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For customers outside the United States:

  • All customs duties and taxes for returns are the customer’s responsibility
  • We cannot refund original shipping costs for international orders
  • Please clearly mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: 5743 Teller Street, Arvada, CO 80002, USA

We aim to respond to all inquiries within 2 business days. Thank you for shopping with Yandy Swimwear & Lingerie – where your satisfaction is as important as your confidence.