Welcome to Yandy Swimwear & Lingerie’s FAQ page! We’re here to make your shopping experience as smooth as our silk chemises. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Products
What types of lingerie and swimwear do you offer?
We specialize in sexy, affordable lingerie and swimwear that makes you feel confident. Our collection includes:
- Lingerie: Babydolls, bodystockings, bustiers, camisoles, chemises, corsets, and bridal lingerie
- Swimwear: Bikinis, full-back bikinis, and swim accessories
- Loungewear: Activewear pants, bodysuits, and comfortable yet sexy everyday pieces
- Specialty items: Chokers, harnesses, and costume accessories
How do I choose the right size?
We recommend checking our detailed size charts for each product (available on product pages). For lingerie, measure your bust and waist, and for swimwear, consider your usual clothing size. If you’re between sizes or unsure, we suggest sizing up for comfort. Remember – confidence comes in all sizes!
Are your products true to size?
Most of our customers find our items true to size, but some styles (like corsets or bustiers) may run small by design. Always check the product description for specific fit notes. When in doubt, our customer service team can provide style-specific advice.
Ordering & Account
How do I place an order?
Simply browse our collections, select your favorite items, choose your size/color, and add to cart. When ready, proceed to checkout where you’ll enter your shipping details and payment information. You’ll receive an order confirmation email immediately after placing your order.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you ASAP, so modifications or cancellations must be requested within 1 hour of placing your order. Email us immediately at [email protected] with your order number and requested changes.
How do I create an account?
During checkout, you’ll have the option to create an account by setting a password. This allows you to track orders, save favorites, and speed up future checkouts. You can also create an account directly from our homepage.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing (1-2 business days)
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. All international orders are shipped with discreet packaging and include tracking information.
How can I track my order?
Once your order ships (within 1-2 business days), you’ll receive a shipping confirmation email with tracking information. Click the tracking link to see your package’s journey to you in real-time.
What if my package is lost or delayed?
While rare, delays can happen with international shipping. If your package hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number, and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We want you to love your Yandy items! You may return unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund (minus original shipping costs). Sale items are final sale unless defective.
How do I initiate a return?
Email [email protected] within 15 days of receiving your order to request a return authorization. Include your order number and the items you wish to return. Once approved, we’ll provide return instructions.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item. We process refunds quickly so you can reorder ASAP!
When will I receive my refund?
Once we receive and inspect your return (usually within 5-7 business days), we’ll process your refund to the original payment method. Please allow 3-5 additional business days for the refund to appear in your account.
Payment & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. You can shop with confidence at Yandy.
Why was my payment declined?
Payment declines usually occur due to:
- Incorrect billing information
- International transaction blocks (check with your bank)
- Insufficient funds
Contact & Support
How can I contact customer service?
We’re here to help! Email us anytime at [email protected]. Our team based in Arvada, Colorado typically responds within 24 hours (except weekends and holidays).
What are your customer service hours?
Our team is available Monday-Friday, 9AM-5PM Mountain Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Yandy Swimwear & Lingerie is proudly based at:
5743 Teller Street, Arvada, US 80002
All orders ship from our Colorado warehouse.
5743 Teller Street, Arvada, US 80002
All orders ship from our Colorado warehouse.
Still have questions? We’re just an email away at [email protected]. Now that all your questions are answered, why wait? Start shopping your perfect look today!